1. Information We Collect

We collect different types of information to improve our services and provide you with the
best experience.

1.1 Personal Information

We collect personal data when you create an account, make a purchase, or interact with our
services. This may include:

• Name

• Email address

• Payment and billing details

• Account login credentials

• Contact information

1.2 Automatically Collected Data

When you use Crawic, we collect certain data automatically, including:

• IP address and device information

• Browser type and version

• Pages visited, time spent, and interaction history

• Referral sources and clickstream data

1.3 Payment Information

We use secure third-party payment processors to handle transactions. Crawic does not store
sensitive payment details like credit card numbers.

2. How We Use Your Information

We use the information collected to:

• Provide, operate, and improve our services

• Process transactions and manage subscriptions

• Offer customer support and respond to inquiries

• Detect and prevent fraud or security threats

• Send service updates, promotions, or marketing materials (you may opt out at any time)

• Analyze trends and enhance user experience

3. Cookies and Tracking Technologies

Crawic uses cookies and similar tracking tools to:

• Enhance website functionality and performance

• Analyze user behavior for improvements

• Personalize content and optimize marketing

You can manage or disable cookies through your browser settings. However, some features
may not function correctly without them.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share data in the following
cases:

• With trusted service providers who assist in payment processing, analytics, and website
  optimization

• For legal and security reasons to comply with laws or protect Crawic’s rights and users

• During business transfers in case of a merger, acquisition, or sale of assets

5. Data Security

We implement strong security measures to protect your personal data. While we take
precautions, no online platform is completely secure. You are responsible for safeguarding
your account credentials.

6. Your Rights & Choices

You have control over your data and may:

• Access, update, or delete your information

• Opt out of marketing communications

• Request data portability (where applicable)

• Restrict or object to certain processing

For any requests, email us at support@crawic.com.

7. Data Retention

We retain personal data only as long as necessary for business operations, legal compliance,
or security reasons. If you request account deletion, some information may still be retained as required by law.

8. Third-Party Links

Crawic may contain links to third-party websites. We are not responsible for their content or
privacy practices. Please review their policies before sharing any personal data.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted with an updated
effective date. Continued use of Crawic after modifications means you accept the revised
policy.

10. Contact Us

For privacy-related questions or concerns, reach out to:

• Email:support@crawic.com

• Website:www.crawic.com

By using Crawic, you agree to this Privacy Policy.

Crawic Refund Policy

At Crawic, we are committed to providing high-quality domain research and acquisition
services. However, we understand that there may be circumstances where a refund is
requested. Please review our refund policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• The refund request is submitted within 7 days of the original payment.

• The service has not been excessively used (e.g., bulk domain searches, data extraction).

• The request is not related to a recurring subscription charge that was not canceled before
  renewal.

• Restrict or The reason for the refund is valid and complies with our Terms of Service.

2. Non-Refundable Payments

• Cryptocurrency Payments: Due to the volatility of cryptocurrency values, all payments
  made via cryptocurrency are non-refundable. Ensure you review your purchase carefully
  before making a payment.

• Payments for one-time purchases and past subscription periods are non-refundable.

• Refunds will not be issued for failure to cancel a subscription before the renewal date.

• Change-of-mind refund requests may not be approved.

3. How to Request a Refund

To request a refund, send an email to cancel@crawic.com from your registered Crawic email.
Please include:

• Your Crawic account name

• The date and amount of payment

• Your billing details

• A reason for requesting the refund

• Any additional relevant information

Refund requests are reviewed on a case-by-case basis, and Crawic reserves the right to deny
refunds that do not meet the policy criteria.

4. Refund Processing

• Approved refunds will be processed within 30 days of approval.

• Refunds will be issued to the original payment method, except for cryptocurrency
  transactions.

• Any bank or transaction processing fees will be deducted from the refunded amount.

5. Subscription Cancellation

To avoid future charges, you must cancel your subscription before the next billing cycle.
Subscription management options are available in your Crawic account settings.

For any questions regarding refunds, please contact us at support@crawic.com.

By using Crawic, you agree to this refund policy.